Jun 062011

Article first published as Innovation – It Makes The World Go ‘Round on Blogcritics.

The Social Media Inside Of Innovation

Innovation is all around us and impacts just about every aspect of our lives. In today’s digital, technology empowered world the pace of innovation is ever increasing. Concurrently, the performance bar is also being raised in everything from product development, service delivery, creativity, design, and workplace management. It is very easy to get swept away by the technology of innovation…it can be amazing. So, it is very important to constantly remind ourselves that the essence of innovation still lies with people and their passion for ideas and discovery. And this week I am very lucky to be surrounded by some of the most innovative and passionate people in the world. How good is that!

A Collaborative Innovation Summit

The World Innovation Forum 2011 is being held in New York City this week and I am honored to be one of about 50 people designated as “some the very best business bloggers” embedded right in the middle of all the action. The World Innovation Forum brings together ideas and insights from a unique group of experts and practitioners offering their personal perspectives on how innovation is being implemented across an array of different fields. This is a powerhouse group of innovators including one of my all time favorite big thinkers and innovators Tony Hsieh, CEO of Zappos.

Listening “Softer” To See Deeper

As an asset-based thinker I’ll be looking at how speakers tell their stories about unleashing their personal power and innovative spirit, how they persevere by seeing threats as challenges, turn shortcomings into aspirations, and leverage collaboration versus competition. Learning how these asset based approaches have helped motivate and leverage the power and promise of innovation in the past can serve as invaluable guideposts for the future.

Another great opportunity at this event will be listening to the buzz and chatter of the businessmen, academics, and innovators in the audience, observing their body language and feeling their enthusiasm. There will also be a Bloggers Hub complete with high speed internet access, cloud resources, and all the electronic bells and whistles we’ll need to report live from the conference.

Positive Social Media Amps Up Engagement

The event organizers, HSM Global, get a big Asset-Based Thinking shout-out for creating the Bloggers Hub, a unique feature at the event. It is a state-of-the-art resource placed right in the middle of the action that provides the featured bloggers with full access to everything happening at the event—upfront and behind the scenes. The bloggers hub is a very smart communication idea for conferences, with some great “ABT” benefits.

• Facilitates a friendly, open platform for bloggers to provide real time updates, commentary, and coverage of the speeches of some very smart and influential leaders.

• Serves as a micro-community of a diverse group of bloggers to connect around a common interest…live reporting and disseminating information of significance…what I call “Content of Consequence.”

• Creates an environment of mutually supportive and connected energy that feeds on itself. A special “vibe” that brings a new collective dynamic to a usually solitary writing process.

• Provides a “streaming commentary” on topics and discussions as they happen and invites real time response and interaction from each blogger’s audience which we in turn can use as fuel for our reporting.

• Links a network of “Trust Agents” and enables their power to apply leverage to issues and opportunities. Chris Brogan (@chrisbrogan) describes this as the “Archimedes Effect” in his book entitled (of course) Trust Agents.

Stay Tuned. More To Come



Jul 092010

Over the past few months I’ve attended or spoken at more than a half dozen events and meetings. All different and very worthwhile. Last month I was fortunate to attend The World Innovation Forum in New York City. This particular event was a gathering of some great thought leaders across an array of industries, causes and companies. (More on the highlights and impressions from this powerful conference soon.)

This post is about how technology and  connection are changing the very nature and experience of meetings, events and conferences….for the better. As a communications person, I was fascinated by the pervasive presence of technology at all of the conferences I recently attended – everywhere and with everyone. We’ve come to expect the event organizers to employ the latest and greatest technology to deliver a powerful experience. What’s changed now is the impressive array of technology that is also in the hands (literally) of the attendees and how smartly and creatively people are using it to build relationships and connections that enhance their event and meeting experiences.This convergence of technology is definitely changing the way everyone “experiences” the event experience…organizers, attendees, speakers and media.

Events Inside The Event:

Video, livestreaming, i-reporting, laptops, tweet streams, blackberries, i-phones, i-pads, podcasts, videographers are everywhere. In some ways the energy and buzz around all of this activity and technology creates mini events within the events. For me, these were all positive experiences that generated energy, enabled new forms of engagement and added spontaneity to the events. My most recent experience at the World Innovation Forum was particularly interesting and worth sharing.

I was fortunate to be one of about thirty bloggers invited to “cover” the event as part of what was called The ‘Bloggers’ Hub”….a private social media press club. We had great seats, full access to everything at the event, and all the power and broadband internet connectivity we needed. (Well, most of the time…we did crash it a few times). We had free reign and were encouraged to be active and free flowing. None of us really knew what to expect. It turned out to be a very positive and productive experience for the bloggers, our audiences, the speakers, attendees and the organizers. The open and diverse mix of people created a “bloggers’ hub effect” with some very tangible benefits. Here are few:

Bloggers Hub Benefits:

• Facilitates a friendly, open platform for bloggers to provide real time updates, commentary and coverage of the speeches, presentations and other content. These are simultaneously shared with everyone at the event, over the internet and archived for later use.
• Serves as a micro-community of a diverse group of writers connecting around a common interest…live reporting and disseminating information of significance from the event…on the spot content creation centered on innovation.
• Creates an environment of mutually supportive and connected energy that feeds on itself. A special “vibe” that brings a new collective dynamic to a usually solitary writing process.
• Provides a “streaming commentary” on innovation topics and discussions as they happen and invites real time response and interaction from each blogger (and their audiences) which in turn fuels better reporting and writing.
• Links a network of “Trust Agents” to leverage the content being presented and discussed among the attendees. We created our own mini “Archimedes Effect” at the event.
• Provides a sustainable linked in platform for follow up commentary, analysis and networking that lives well beyond the event itself….in some cases for months.

As Asset-Based Thinking Perspective:

Technology is changing the way people see and experience just about everything, including meetings and events. Technology driven change presents opportunity and challenge. The opportunity to engage people in meeting experiences (large or small) that are more interactive, participatory, shared and sustainable. The challenge is to remember that it’s great ideas, substance and powerful content that make technology meaningful and valuable.

Now, where’s the cocktail party?

Oct 112009

A potpourri of international CEOs, a Nobel prize winner, management visionary and Bill Clinton.

The bloggers hub got off to a slow start the morning of day 2 due in part to a tasty and lively bloggers dinner the night before. Nevertheless, we were treated to another action packed day capped off by an address by Bill Clinton.

Globalization 2.0 – An Interdependent Economic and Ecological Geo-System

The first part of the day lived up to its billing…International Insights. The morning was rich with non-stop presentations, perspectives and insights from a wonderful cross section of top executives from some of the biggest and best global powerhouse companies.

Among them:

  • Roger Agnelli – CEO of Vale, Brazil
  • Morris Chang – CEO of Taiwan Semiconductor Manufacturing
  • Peter Voser – CEO of Shell,
  • Dennis Nally – CEO of Price Waterhouse Coopers

These guys are good! And, one blindingly obvious observation. They were all guys. Irene Rosenfeld, the CEO of Kraft who would present in the afternoon, was the sole female featured corporate executive addressing the Forum. The glass ceiling endures. (More about that in a future article)

These common themes permeated their presentations:

  • Unprecedented Inter-connectedness and Co-dependence
  • Glimmers of Improvement and Movement
  • A Permanently Changed (for the better) Financial Game
  • China Rising, Rising and Rising
  • Emerging Markets As “Lead Markets”
  • The Environment – We’re all in this together.

In the afternoon, Paul Krugman, the Nobel Prize Winning Economist, helped put all of this into an overall economic context with his view of what the future holds for the global economy. Even I understood most of what he presented.

Gary Hamel and Management Innovation

Like most people, when I hear the word Management my energy level drops and I brace myself for a pretty flat, buzz word filled, old school lecture about management principles.

Wow! Was I wrong. Gary Hamel delivered a riveting, energetic, forward thinking talk with an inspiring vision of the future of management. One of the best, thought provoking, aspirational wake-up calls I’ve ever experienced.

People Tech. He sees Management as technology that moves people to get things made and done while driving efficiency and efficacy. Mr. Hamel believes that innovations in management have enabled the great leaps forward in business. Unfortunately, the management innovations and advances that have served us so well in the past are just “table stakes” for the future. A quantum leap in management innovation is urgent and essential for future progress.

This is being driven by a shift from a knowledge economy to a creative economy that demands challenges to current dogmas. He laid out an impressive array of possible innovations, visions and scenarios that could serve as future models . It’s impossible to do justice to all the great concepts Mr. Hamel discussed in this short article. These are a few of his big shift concepts for management technology that can “up the ante” on the current table stakes. They are all fundamentally rooted in Asset-Based Thinking.

  1. Unleash the creative content of every job through employee passion. Obedience, diligence, intellect, expertise are now commodities and costs of entry. Move beyond initiative to creativity.
  2. Create a work climate and organization that fosters a sense of purpose and inspires people to bring their individual passions to work every day. These are “gifts” that cannot be commanded or demanded.
  3. A new mental mindset that redefines and re-frames control and authority…manage from the fringe not the center. Management should ask itself “how would I get things done if I had no positional authority and sanctions?”. The answer. Authority comes from adding value…not position.
  4. Stop Testing. Start Experimenting. Experiments liberate people. Building portfolios of radical experiments will help build organizational firepower.

Mr. Hamel closed with question that he asked us to think about. “Isn’t it It’s weird that our organizations are less human, adaptable, resilient and engaging than we are as individuals?” Mr. Hamel believes that’s because we impose an overlay of management 1.0 technology. To be fit for the future companies must be fit for human beings. That’s Management 2.0.

If you can buy only one video lecture from the World Business Forum, this is it.

Irene Rosenfeld and Leading Transformational Change

As the only female CEO delivering a featured address Irene Rosenfeld stood out. More importantly she stepped up and stood out as a CEO on mission of leading change that is transforming one of the World’s largest consumer products companies.
Confident, cool and comfortable in her role as change agent, Ms. Rosenfeld took us on her now almost three year journey of turnaround and change at Kraft that started with listening.

These were her Rules of the Road that guided the changes at Kraft.

First. Get the right people on the bus. Raise the performance bar, identify those that can reach it and build an optimistic team.

Next. Give everyone a clear picture of the destination and the rewards that await them.

Then. Give people a roadmap to help them get there.

The Roadmap encompassed these strategies that are based on classic Asset-Based Thinking principles.

  • Engage peoples’ hearts and minds around aspirations. Shift from cutting cost to growth. Create a sense of higher purpose with shared hopes and dreams. Their new mantra. “Make Life Delicious”
  • Move Quickly. Tell the truth fast, even if it makes you feel uncomfortable. In hindsight you wish you would have moved sooner.
  • Communicate frequently, consistently and honestly.
  • Celebrate success publicly and often. More about triumphs than trials

As with most transformations, they seem simple in hindsight but very difficult at the time of execution.

Bill Clinton and Being A Committed Global Private Citizen

clinton bookThere is only one Bill Clinton. He owns the room and connects and lands on everyone in the audience. Mr. Clinton covered a wide range of topics and is in total command of each subject he touches. I could never do justice to Mr. Clinton’s remarks and observations so I thought it best to provide a perspective on some of his more personal commentary and advice that hit home with me.

One is immediately struck by how very comfortable Mr. Clinton is with his place in the world as a private citizen working on things that are both important to him and the world. He takes pride in his work and is thoroughly enjoying it. Mr. Clinton’s simple message…each and every one of us, in our own way, could feel the same sense of fulfillment and pride by doing what we believe in, giving back and taking action. He echoed a similar Asset-Based Thinking message that permeated the Day 1 sessions. Find your “Mighty Cause” and give it your personal brand of attention and action.

He recounted that government and public service primarily focused on answering two questions…what are you going to do and how much are you going to spend on it. But the more important third question is ignored or given short shrift. How will what you do benefit peoples’ lives…one by one, group by group, community by community.

Answering and addressing this “How” question is where he is placing virtually all of his attention, getting the most results and deriving his greatest satisfaction.

At the end of his talk when Mr. Clinton was asked what advice he would give future leaders he said this. “Leaders have to understand people, not just policy. They must be empowered–not paralyzed–by this understanding,”

Now that’s some Presidential advice worth leading by.

Then the lights went down, the hall was emptied and the stage was being set for something even better. The Rockettes.